Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (whether acting on behalf of an educational institution, school, college, tuition academy, or as an individual payer/parent) and Ahopez Pay ("we", "us", or "our").

By accessing or using our payment platform, dashboard, WhatsApp payment links, or digital fee services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Description of Services & Technology Facilitator Role

We integrate with authorized, RBI-licensed payment aggregators and gateway partners (including Paytm, PhonePe, Zoho Payments, and BillDesk) to route digital payments via UPI, Debit/Credit Cards, and Net Banking, as well as providing administrative modules for logging offline counter cash and cheque receipts.

3. Partner Institution Responsibilities

• Accurate Information: The Institution is responsible for providing accurate student lists, fee structures, installment due dates, and verified bank account details for direct settlements.
• Authorization: The Institution represents that it has the lawful authority to send transactional WhatsApp/SMS payment alerts to parents/students whose contact numbers are provided.
• Account Security: Administrators must maintain the confidentiality of their dashboard credentials and promptly report any unauthorized access.

4. Payment Settlements & Gateway Processing

5. Refunds, Cancellations & Chargebacks

Institution Refund Policy: Educational institutions maintain their own independent policies concerning fee cancellations, refunds, sibling concessions, and withdrawals.

Ahopez Pay operates as a payment technology facilitator. Any request for a fee refund or cancellation must be initiated and approved by the respective institution administration. Once approved by the institution, refunds are processed back to the original source account via the underlying payment gateway.

6. Prohibited Activities

Users and administrators agree not to:

• Use the platform for any fraudulent, unauthorized, or unlawful transactions.
• Attempt to decompile, reverse-engineer, disrupt, or compromise the security of the payment infrastructure.
• Input forged, misleading, or malicious payment records or student identifiers.

7. Limitation of Liability

While we endeavor to provide 99.9% platform uptime, Ahopez Pay shall not be liable for indirect, incidental, or consequential damages resulting from banking network downtimes, gateway maintenance, or telecommunication disruptions outside our direct control.

8. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Kumbakonam / Tamil Nadu, India.